Sky crew travel of an Agent-Organized Travel

This Terms and Conditions of Agent-Organized Travels are in conformity with Sky crew travel’s Terms and Conditions for Agency-Arranged Travel (Japanese version).

１．Significance of Sky crew travel Terms and Conditions of an Agent-Organized Travel

This contract of an agency-arranged travel (the document of the terms and the conditions thereof) comprises part of “the statement explaining trade terms” and “the contract document” stipulated in Article 12(4), and Article 12(5) of the Travel Agency Law.

２．Agent-Organized Travel Contract

(1) This travel is planned, offered and operated by Sky crew travel Ltd. (3rd floor Shinzyudo anekkusu building, 1-8-9 Tomioka, Koto, Tokyo - Japan / Travel agency No.2024 registered by the Commissioner of the Japan Tourism Agency; hereinafter referred to as “Sky crew travel”), and a customer who participates in this travel will conclude an Agent-Organized Travel Contract (hereinafter referred to as “Travel Contract”) with Sky crew travel.
(2) The content and terms and conditions of the Travel Contract will be in accordance with Sky crew travel’s website, brochures (hereinafter referred to as “Brochures”), travel terms and conditions, final documents provided to the customer prior to departure (hereinafter referred to as “Final Travel Schedule”), the part of the Agent-Organized Travel Contract in the travel agency stipulations of Sky crew travel (hereinafter referred to as “Sky crew travel stipulations”), and the like. The Sky crew travel stipulations can be accessed at Sky crew travel.’s website (http://skycrew-t.com/).
(3) Sky crew travel hereby accepts to make arrangements so that travel services, such as transportation and accommodation facilities and other services (hereinafter referred to as “Travel Services”), will be provided to the customer in accordance with the travel schedule predetermined by Sky crew travel including managing the travel schedule itself.

３．Application for Travel

(1) The customer is requested to complete Sky crew travel’s travel application form at our designated location and make a deposit. The deposit is appropriated for a portion of the travel costs.
(2) Sky crew travel may accept an application for the Travel Contract via telephone, mail, facsimile, Internet and other communication method(s). In this case, a contract will not be concluded at the time of the application, and the customer will be required to submit an application form and to pay the application fee within 3 days commencing on the date following the day when Sky crew travel gives notice of accepting conclusion of contract to the customer. If the customer fails to pay the application fee within the above period, Sky crew travel may deem that there was no application. (If there are too few days before the departure date, Sky crew travel may not be able to accept applications.)
(3) The application fee will be treated as the whole or part of the “travel fee payable,” “cancellation fee,” or “penalty charge.”

Travel fee amount	Application fee
100,000 yen or greater	From 20% or more of travel fee
Less than 100,000 yen	From 20,000 yen or more up to the travel fee
Less than 50,000 yen	From 10,000 yen or more up to the travel fee
Less than 20,000 yen	From 5,000 yen or more up to the travel fee

* However, other conditions stipulated in the brochures will apply to specific periods or specific courses. If you choose loan payment, the conditions may be different.

４．Group Contract

(1) If a representative acting on behalf of a group of customers applies for travel, Sky crew travel will deem that the representative has all power of representation pertaining to conclusion, cancellation, etc. of the contract.
(2) The Person Responsible for Contracting is requested to present a list of group members by the date specified by Sky crew travel.
(3) Sky crew travel shall be indemnified from liability and responsibility for money owed or expected to be owed by the Person Responsible for Contracting for the Members.
(4) If the Person Responsible for Contracting does not accompany the group on the travel, Sky crew travel regards one of the Members appointed by the said person in advance as the Person Responsible for Contracting after departure on the travel.

５．Requirements for Application

(1) A customer who is below the age of 20 years is required to present written consent from a parent or guardian when booking.
(2) Persons who are under the age of 15 at the time of departure must be accompanied by his/her guardian.
(3) In the event a travel is aimed at specific group of customers or a travel has a specific purpose, if an applicant’s sex, age, qualification, skill and/or other conditions do not satisfy the requirements designated by Sky crew travel, Sky crew travel may reject the application.
(4) Anyone to depart on travel who has a chronic disease, is ill, physically handicapped, has some allergy, is or may be pregnant, is accompanied by a seeing-eye dog, or otherwise requires special care is requested to state such fact upon booking (Also, when such circumstances become applicable to anyone after the Travel Contract becomes effective, the person is required to notify Sky crew travel immediately). In such instances we will contact the person again and the person will be requested to provide details of required measures during the trip specifically. We will respond to such special needs as far as possible and to a reasonable extent, and in this case a doctor’s health certificate may be required. It shall be noted that when we cannot arrange the measures requested by the customer, or when we cannot be certain of safe and smooth travel due to the local situation and status of related facilities, etc., we may accept the booking subject to accompaniment by a caregiver or companion, or reject booking for the Travel Contract or cancel the Travel Contract.
(5) Any and all expenses required for special measures taken by Sky crew travel upon request of a customer shall be borne by the customer.
(6) If Sky crew travel determines that an examination or medical treatment by a doctor is necessary for a customer due to disease, bodily injury, or any other reason during travel, Sky crew travel will take necessary measures in order to secure smooth implementation of travel. Any and all expenses required for such measures will be borne by the customer.
(7) In principle, customers will not be allowed to take a separate course of activities for their own reasons; however, Sky crew travel may accept a separate course of activities, on the condition that customers pay extra fees under a tour travel contract.
(8) If a customer leaves the travel schedule for his/her own reason, he/she will be required to give notice on the leave, including whether or when he/she will return to the schedule, etc.
(9) If Sky crew travel determines that a customer is likely to cause nuisance to other customers or to impede smooth implementation of Agent-Organized travel, his/her application may be rejected.
(10) If a customer is a foreign national, he/she may be required to take a separate procedure, arrangement, etc.; therefore advance notice of foreign nationality is required.
(11) If a customer is recognized as being an organized crime group member, an associate member of an organized crime group, related party of organized crime group, organized crime group-related company, or corporate racketeer, etc., or any other anti-social force, etc., Sky crew travel may decline to accept the booking from the customer.
(12) If a customer makes violent requests, unfair requests, uses threatening behavior or violence, etc. in relation to the transaction, or commits any similar acts, etc., Sky crew travel may decline to accept the booking from the customer.
(13) If a customer commits acts that damage Sky crew travel’s credibility or acts which hinder Sky crew travel’s operations by spreading false information or using fraud or power, or commits any similar acts, etc., Sky crew travel may decline to accept the booking from the customer.
(14) Aside from the above, Sky crew travel may decline to accept booking for business related reasons.

６．Conclusion of Contract

(1) In the case of an application via telephone as stipulated in Section 3, paragraphs (1) and (2), the Travel Contract will be concluded when Sky crew travel approves the conclusion of contract and receives the application fee.
(2) In the case of an application via mail, facsimile or other communication method as stipulated in Section 3, paragraph (2), the Travel Contract will be concluded when the application fee is paid and when thereafter Sky crew travel gives notice approving the conclusion of the Travel Contract with the customer.
(3) In the case when the travel fee is paid through bank transfer to the account designated by Sky crew travel, the receipt of transferred money, which is issued by the bank, will substitute for a receipt from Sky crew travel.

７．Special Agreement on Handling of Waiting List

In the case where the Travel Contact cannot be concluded immediately at the timing of a booking request due to seats fully-booked or rooms fully-booked, full room reservation or other reasons, and if a customer so desires especially, Sky crew travel may perform handling in which the Travel Contract will be established as of the time when Sky crew travel becomes able to conclude the Travel Contract with the customer by concluding a special agreement with the customer in accordance with the following provisions (hereinafter referred to as “Waiting List Handling”).
1. (1)If a customer desires Waiting List Handling, Sky crew travel will request the customer provide an application form and an amount equivalent to the application fee upon confirmation of the period the customer is able to wait for an answer from Sky crew travel (hereinafter referred to as “Waiting Period”). As of that point of time, the Travel Contract does not become effective and it does not mean that Sky crew travel promises that the Travel Contract will become effective in the future.
2. (2) Sky crew travel will keep an amount equivalent to the application fee as referred to in the preceding item (1) as the “Deposit” and as of the time when conclusion of the Travel Contract becomes possible, Sky crew travel will notify the customer of the fact that the conclusion of the Travel Contract has been accepted and appropriate the Deposit to the application fee.
3. (3) The Travel Contract shall become effective when Sky crew travel notifies the customer to the effect that Sky crew travel has agreed to conclude the Travel Contract (if notification is done by the method of electronic acceptance notice as of the time when the notice is delivered to the customer) in accordance with the preceding item (2).
4. (4) If Sky crew travel is unable to agree to conclude the Travel Contract within the Waiting Period, Sky crew travel will refund the entire amount of the Deposit to the customer.
5. (5) If the customer requests cancellation of Waiting List Handling before Sky crew travel notifies the customer of acceptance of the Travel Contract during the Waiting Period, Sky crew travel will refund the entire amount of the Deposit to the customer. In such instances, even if the request of the customer for cancellation of Waiting List Handling falls during the cancellation fee period, Sky crew travel will not take a cancellation fee.

８．Delivery of Contract Document and Final Travel Schedule

(1) Immediately after the conclusion of the Travel Contract, Sky crew travel will deliver to the customer the contract documents describing the travel schedule, content of Travel Services, and other travel terms and conditions and Sky crew travel’s responsibilities. The contract documents will be brochures, travel terms and conditions, copy of application form, and similar materials.
(2) No later than the date preceding the travel departure date, Sky crew travel will deliver to the customer the Final Travel Schedule describing finalized information such as the time and place of meeting, and the transportation and accommodation facilities to be used; however, if the application was made within a 7-day period in advance of the departure date for travel, the Final Travel Schedule may be delivered no later than the departure date for travel. The delivery method includes via postal mail, email or instruction via Internet. In addition, before delivery, Sky crew travel will provide an explanation of the delivery status upon request.

９． Payment of Travel Fee

After conclusion of the Travel Contract, the entire amount of the travel fee must be paid by the date designated by Sky crew travel.

10．Travel Fee to be paid

The travel fee to be paid will be the total of the travel fee indicated in the Brochures plus extra fees, deducting any applicable discount(s). This total amount will be the basis for calculating the application fee, cancellation fee, penalty charge, and compensation for change.

11．Costs included in the Travel Fee

(1) Transportation fees and charges for transportation facilities used, such as airplane, ship and railway, are those expressly indicated in the travel schedule (excluding fuel surcharge, except for when the Brochures expressly includes fuel surcharge in the travel fee total). Unless the Brochures expressly indicate that a first-class seat or business-class seat will be used, an economy-class seat will be used, including for railway.
(2) Sightseeing fees expressly indicated in the travel schedule (Bus fares, expenses for guide, entrance fees, etc.)
(3) Accommodation fees and taxes and service fees expressly indicated in the travel schedule. (Unless otherwise indicated in the Brochures, the fee is based on when 2 persons are staying in a twin room.)
(4) Expenses for meals (excluding airplane meals (as this differs depending on the airline, please inquire of the coordinator for details), taxes and service fees expressly indicated in the travel schedule.
(5) Expenses for tour conductor, in the case of a conducted tour course.

*The above costs will not be reimbursed even if the customer partially does not use the relevant services.

12．Costs not included in Travel Fee

Any expenses other than those set out in Section 11 will not be included in the travel fee. The following costs are selected examples.
1. (1) Excess baggage charge (for weight, volume or quantity exceeding the limit set by each transportation facility)
2. (2) Personal expenses and incidental taxes and service fees, including, but not limited to, cleaning fee(s), telephone charge(s), tips, and other extra beverages.
3. (3) Medical expenses for bodily injury or disease.
4. (4) Transportation expenses required for the distance between the customer’s home in Japan and the travel starting point or finishing point, such as takeoff and landing airports, and accommodation expenses on the date preceding the departure date, the last date of travel, etc.
5. (5) Expenses for optional tour (short tour based on extra charge).
6. (6) Other items indicated in the Brochures as “expenses for [ ]”.
7. (7) Taxes imposed by accommodation facilities (except for cases otherwise specified in brochures, etc.) .

13． Extra Fees and Discounts

(1) The “extra fees” as stipulated in Section 10 means the following fees (Excluding when such fees are included in the travel fees in advance) .
1. ①Extra fee in the case when a single room is used (An adult or a child will be equally counted as 1 person)
2. ②Extra fee in the case when upgrade is requested for hotel or room type
3. ③Difference in prices in the case when a course “without meal” is changed to a course “with meal”
4. ④Extra fee in the case when accommodation period at hotel is extended
5. ⑤Extra fee in the case when a certain airline company is designated
6. ⑥Difference in flight in the case when seat class is changed
7. ⑦Other items indicated in the Brochures as “extra fee for [ ]”
(2) The “discount” as stipulated in Section 10 means the following: The items indicated in the Brochures as “discount for [ ]” (Excluding the case when the travel fee after deducting the discount is set in advance).

14．Change of Travel Contract

Even after the conclusion of the Travel Contract, if natural disaster, war, riot, suspension of service of transportation or accommodation facilities, etc., order of government authority, provision of transportation service that is inconsistent with the original schedule, or any event that is beyond control of Sky crew travel occur, and if it is necessary to secure safe and smooth implementation of the travel, Sky crew travel may provide immediate and advance explanation to a customer about the reason why such event is beyond the control of Sky crew travel and about the causal relationship between the change of Travel Contract and such event, and may change the content of the travel schedule and Travel Service. However, in the case of emergency outside Sky crew travel’s control, Sky crew travel will provide explanation after making such changes.

15．Change of Travel Fee

After the conclusion of the Travel Contract, Sky crew travel shall not change the travel fee, extra fee and discount, except for the following cases.
1. (1) If the charges or fees for transportation facilities to be used are amended to a large extent that is beyond normal expectation, as a result of any drastic economical changes, etc., the travel fee will be adjusted to the extent of the difference arising out of such amendment. However, if the travel fee is increased, Sky crew travel will give notice to the customer within 15 days in advance of the departure date for travel.
2. (2) If the travel itinerary is changed and if expenses required for implementation of travel decrease, Sky crew travel will reduce the travel fee to the extent of the difference arising out of such a change.
3. (3) If the travel itinerary is changed under Section 14 and if expenses required for implementation of travel increase, Sky crew travel will adjust the travel fee to the extent of the difference arising out of such change, except for the case where such changes are due to insufficiencies (overbooking) in seats, rooms or other transportation or accommodation facilities that are in service.
4. (4) In the case when the brochures describe that the travel fee may differ depending on the number of persons using the transportation or accommodation facilities, etc., if the number of persons changes after the conclusion of the Travel Contract due to any reason not attributable to the responsibility of Sky crew travel, Sky crew travel will adjust the travel fee to the extent described in the contract document.

16．Change of Customer

(1) The customer may, only when the prior approval of Sky crew travel is obtained, transfer the position under the Travel Contract to a third party designated by the customer. In this case, the customer is required to complete the form designated by Sky crew travel and to pay the charge of 10,000 yen per one person; provided, however, that Sky crew travel may, for business reasons, reject the change of customer.
(2) The transfer of the position under the Travel Contract will become effective when Sky crew travel approves such change and receives the payment of charge, and thereafter the third party to whom the position under the Travel Contract is transferred will succeed all rights and obligations pertaining to the Travel Contract.

17．Cancellation of Travel Contract and Reimbursement

(1) Before departure

①Cancellation rights of customer

A Customers may at any time cancel the Travel Contract by paying the following cancellation fees; the application for cancellation will be accepted within the business hours of the office to which the application is made. (As the amount of cancellation fee may differ depending on the application date, the customer is advised to always confirm by himself/herself the business day, business hours, contact information, etc. of the office to which the application is made.)
B If the Travel Contract is cancelled due to various loan procedures, the payment of the cancellation fee will also be required.
C Should any of the following items apply, the customer may cancel the Travel Contract without paying the cancellation fee.
1. ａ When the Travel Contract is changed under Section 14; provided that this is only limited to the case when such change is indicated in the left column of the table of Section 25 (Guarantee of Travel Schedule) or other important change.
2. ｂ When the travel fee is increased under Section 15, paragraph (1).
3. ｃ When it is highly likely that the travel in accordance with the travel schedule described in the contract document becomes impossible due to occurrence of natural disaster, war, riot, suspension of Travel Service of transportation or accommodation facilities, etc., order of government authority or any event that is beyond the control of Sky crew travel.
4. ｄ When Sky crew travel fails to deliver to the customer the Final Travel Schedule as described in Section 7, paragraph (2) no later than the date stipulated in the said provision.
5. ｅ When the implementation of the travel in accordance with the travel schedule described in a contract document becomes impossible due to any reason attributable to Sky crew travel.
D If the Travel Contract is cancelled under paragraph (1), (i) A. and B. of this Section, Sky crew travel will reimburse the travel fee (application fee) already received, after deducting the prescribed cancellation fee. If the cancellation fee exceeds the amount of application fee, the customer is required to pay the difference.
A: Cancellation fee (except for Travel Contract under B and C below)

Cancellation date of Travel Contract (retroactively calculated from the day preceding the departure date)	Cancellation fee	Cancellation fee when PEX fare, etc. is used （Note 3, 4）
Cancellation after conclusion of Travel Contract (except for the following cases)	Free of charge	Amount of airline ticket cancellation charge, etc. at time of cancellation of Travel Contract
From 20th day to 8th day in advance	20% of travel fee	Cancellation fee Whichever is larger, the amount to the left or the amount of the airline ticket cancellation charge, etc.
7th day to 2nd day in advance	30% of travel fee
The day before the departure date	40% of travel fee
On the day of departure and before departure	50% of travel fee
Cancellation after starting travel or in the case of nonparticipation without notice	100% of travel fee

(Note1)The cancellation date of the travel contract is limited to our business hours. Cancellation of a travel contract after business hours will be handled on the next business day.
(Note2) Upon application of this table, “after starting travel” means “the time when receiving provision of services is started” as set forth in Article 2, Paragraph 3 of Sky crew travel’s Special Compensation Rules.
(Note3)Applicable irrespective of the departure date, in the case where an airline ticket under the same conditions as the conditions for an airline ticket sold by an airline widely for consumers via website, etc. (PEX fare, etc.) is used, and if the fact that the relevant airline ticket will be used in the Brochures, the name of the airline, and terms and conditions of the cancellation charges, penalty charges, refund charges or any other expenses required for cancellation of the air transportation contract specified by the airline concerning the relevant ticket, as well as the amounts of those fees or charges are specified.
(Note4)In the case where the amount of the airline ticket cancellation charge is the cancellation fee of the Travel Contract, any customer who desires to confirm the fare type of the issued airline ticket may make a request to the sales agency. It is possible to check the airline ticket cancellation terms and conditions at websites, etc. of individual airlines. The customer may make an inquiry of the sales agency about any points of uncertainty.
(Note5)If the cancellation fee does not apply to the above, we will notify you before the travel contract is concluded.
Ｂ：Cancellation fees for a Travel Contract using ships, or a Travel Contract including a cruise of 3 nights or longer in the schedule is based on the cancellation charge as stated in the relevant Travel Brochures.
Ｃ：Cancellation fee for travel using chartered aircraft.

Category (Retroactively calculated from the day preceding the departure date)	Cancellation fee
From 60th day to 31st day in advance	20% of travel fee
From 30th day to 21st day in advance	50% of travel fee
From 20th day to 4th day in advance	80% of travel fee
4th day before departure or in the case of nonparticipation without notice	100% of travel fee

②Cancellation right of Sky crew travel
1. A If the customer fails to pay the travel fee no later than the date stipulated in Section 9, Sky crew travel may cancel the Travel Contract. In this case, the customer will be required to pay the penalty charge in the same amount as the cancellation fee as stipulated in paragraph (1) ① A. of this Section.
2. B Should any of the following items apply, Sky crew travel may cancel the Travel Contract after providing explanation to the customer.
  1. ａ If it is found that the customer does not satisfy the requirements for travel participation, including, but not limited to, sex, age, qualification, or skill.
  2. ｂ If it is recognized that the customer is unable to endure the travel, due to disease, non-existence of necessary caretaker or any other reason.
  3. ｃ If it is recognized that the customer is likely to cause nuisance to other customers or to disturb smooth implementation of group activities.
  4. ｄ If the customer demands that Sky crew travel should bear an unreasonable burden with regard to the contract content.
  5. ｅ If the number of customers is less than the minimum traveler counts as described in the Brochures. In this case, Sky crew travel will notify the customers of cancellation of the travel no later than the 13th day (or 3rd day in the case of a one-day trip) in advance of the departure date, retroactively calculated from the day preceding the departure date.
  6. ｆ If the conditions that are expressly indicated in advance by Sky crew travel are not satisfied or if there is a high possibility that such conditions will not be satisfied, including the case where the amount of snowfall is insufficient for ski travel.
  7. ｇ If the safe and smooth implementation of travel schedule as described in the brochures becomes or is highly likely to become impossible due to natural disaster, war, riot, suspension of service of transportation or accommodation facilities, etc., order of government authority or any event that is beyond the control of Sky crew travel.
  8. ｈ If it is discovered that any of item (11) to (13) of Section 5 is applicable to the customer.
3. C If the Travel Contract is cancelled under paragraph (1) ② A. of this Section, Sky crew travel will reimburse the travel fee (or application fee) already received, after deducting the penalty charge.

(2) After departure
1. ①Cancellation by the customer and reimbursement
  1. A If the customer cancels or temporarily leaves the Travel Contract on his/her own reason, the customer will be deemed to have waived his/her rights and Sky crew travel will not reimburse any payment.
  2. B If any Travel Service as stated in the contract document becomes unavailable, due to any reason not attributable to the customer, the customer may cancel a part of the Travel Contract relating to the unavailable Travel Service, without paying the cancellation fee. In this case, Sky crew travel will reimburse the customer, out of the travel fee, the amount equivalent to the unavailable Travel Service. However, if such unavailability is not due to any reason attributable to Sky crew travel, Sky crew travel will reimburse the amount, after deducting the cancellation fee, penalty charge or other expenses already paid or payable thereafter, pertaining to such unavailable service.
2. ②Cancellation by Sky crew travel and reimbursement
  1. A Even after starting the travel, if any of the following items applies, Sky crew travel may cancel the Travel Contract, either in whole or in part, after providing explanation to the customer in advance.
    1. ａ If it is recognized that the customer is unable to continue the travel, due to disease, non-existence of necessary caretaker or any other reason.
    2. ｂ If the customer fails to follow the directions of a tour conductor, local personnel or other persons that are given in order to secure safe and smooth implementation of the travel, or if the customer breaches discipline in group activities or disturbs the safe and smooth implementation of the travel, through violent behavior or threat against a tour conductor, local personnel, other persons or other travelers.
    3. ｃ If natural disaster, war, riot, suspension of service of transportation or accommodation facilities, etc., order of government authority or any event that is beyond the control of Sky crew travel occurs and continuance of the travel becomes impossible.
    4. ｄ If it is discovered that any of item (11) to (13) of Section 5 is applicable to the customer.
  2. B Effect of cancellation and reimbursementIn the event the Travel Contract is cancelled by either the customer or Sky crew travel due to any reason set out in paragraph (2) ② A. of this Section, if there is any expense, including, but not limited to, cancellation fee, or penalty charge, already paid or payable to a travel service provider, whose travel service is not provided because of the cancellation, such expense will be borne by the customer. In this case, Sky crew travel will reimburse to the customer the portion of the travel fee relevant to the travel service that is not provided, after deducting the cancellation fee, penalty charge or other items paid or payable thereafter by Sky crew travel to the travel service provider.
  3. C If Sky crew travel cancels the Travel Contract under a or c of paragraph (2) ② A. of this Section, Sky crew travel will, upon request of the customer, make arrangements necessary for the customer to return to the starting point, at the expense of the customer.
  4. D If Sky crew travel cancels the Travel Contract under the provision of paragraph (2) ② A., the contractual relationship between Sky crew travel and the customer will cease to exist from that time forward and will not have a retroactive effect. Therefore, it will be deemed that Sky crew travel has effectively performed its obligation for Travel Services already provided to the customer.
(3) Period for reimbursement of the travel feeIn the case when the travel fee is reduced under the provisions of paragraphs (2) and (3) of Section 15 (Change of Travel Fee), and when Sky crew travel or the customer cancels the Travel Contract and any reimbursement is required, Sky crew travel will reimburse the amount within 7 days commencing on the day following the cancellation date, if the contract is cancelled before the departure, and within 30 days commencing on the day following the ending date of travel as described in the brochures, if the travel fee is reduced or the contract is cancelled after the departure.
(4) The provisions of paragraph (3) of this Section will not prevent the customer or Sky crew travel from exercising its right to claim damage liability under Section 21 (Sky crew travel’s Liability) or Section 23 (The Customer’s Liability).

18．Management of Travel Schedule

Sky crew travel will make efforts to secure safe and smooth implementation of travel and will provide the following services to the customer; provided, however, that this shall also not apply to the case where Sky crew travel and the customer conclude a special contract under different terms.
1. (1) In the case when there is a fear that the Travel Service will not be provided to the customer during the travel, Sky crew travel will take necessary measures to secure the provision of Travel Service in accordance with the Travel Contract.
2. (2) In the case when the contract content must be changed regardless of taking the measures stipulated in paragraph (1) of this Section, Sky crew travel will arrange the substitute service. In this case, if the travel schedule is changed, Sky crew travel will make efforts so that the changed travel schedule will be consistent with the purpose of the original travel schedule. In addition, if the content of Travel Service is changed, Sky crew travel will make efforts so that the change will be minimum and the changed Travel Service will have the same content as the original Travel Service.
3. (3) Protective measures Sky crew travel may take necessary measures in the case when it is recognized that the customer needs protection due to disease, bodily injury, etc. during travel. In this case, if the reason for such necessity is not attributable to Sky crew travel’s fault, the expenses required for the measures will be borne by the customer and the customer will be required to pay the expenses no later than the date designated by Sky crew travel through a method designated by Sky crew travel.

19．Directions of Sky crew travel

If the customer acts as participant of the Agent-Organized travel, the customer will, during the period from the start to the finish of travel excluding the time of free activities, be required to comply with Sky crew travel’s directions for the purpose of securing safe and smooth implementation of travel.

20．Tour Conductor

(1) The availability of a tour conductor will be expressly indicated in the brochures.
(2) A tour conductor will be, either in whole or in part, in charge of services necessary to secure safe and smooth implementation of travel and other services which are deemed necessary by Sky crew travel, if the travel is accompanied by a tour conductor, and local personnel of destination will be in charge of such services, if the travel is not accompanied by a tour conductor.
(3) For travel without a tour conductor, The local contact information of Sky crew travel will be expressly indicated in the Final Travel Schedule.
(4) In principle, the service hours of the tour conductor will be from 08:00 to 20:00.
(5) The tour conductor will accompany the customer in order to make full efforts for travel schedule management. In addition, it is necessary under the Labor Standards Act to let the tour conductor take a rest break while working; the customer’s understanding would be highly appreciated in this regard.

21．Sky crew travel’s Liability

(1) If Sky crew travel or a person who carries out all or part of the arrangements for Sky crew travel (hereinafter referred to as “the Agent”) causes the customer to incur losses through accident, error, or omission in implementing the Travel Contract, Sky crew travel shall reimburse the customer for such losses, provided Sky crew travel is liable for such losses. (If only the customer files a complaint with Sky crew travel from a day after and within one years of incurring such losses)
(2) The Agent means the person (local agency) who in place of Sky crew travel arranges travel services provision facilities such as transportation and accommodation facilities, etc. (airline, train, bus, hotel, etc.) for provision to customers by Sky crew travel at the travel destination.
(3) The scope of the liability of Sky crew travel shall be limited to the case where any loss is incurred by the customer due to intentional act or error of Sky crew travel or the above-stated Agent, and if any loss is incurred by customer due to intentional act or error of travel service provision facilities such as transportation and accommodation facilities, etc. (airline, train, bus, hotel, etc.) arranged by Sky crew travel or the Agent, it shall be liability of the relevant travel service provision facility.
(4) Sky crew travel strongly recommends that the customer take out domestic travel insurance.
(5) If the Customer suffers damage due to any event that is beyond the control of Sky crew travel or the business agent of Sky crew travel, such as those listed below as examples, Sky crew travel will not be obligated to the liability under paragraph (1) of this Section.
1. A Natural disaster, war, riot or any change of travel schedule or suspension of travel as a result of such events
2. B Suspension of service of transportation or accommodation facilities, etc. or any change of travel schedule or suspension of travel as a result of such events
3. C Order of government authority, limitation on departure and entry of foreigners or isolation due to epidemic, or any change of travel schedule or suspension of travel as a result of such events
4. D Accidents that occurred during the time of free activities
5. E Food poisoning
6. F Criminal act such as theft and fraud
7. G Delay, interruption, change of schedule, change of route, etc. of transportation or accommodation facilities, etc., or any change of travel schedule or reduction of time spent at the destination as a result of such event
8. H Sky crew travel’s liability will not cover medical treatment expenses for bodily injury suffered by the customer due to an accident or fire in transportation or accommodation facilities or willful act or negligence of a third party, or expenses, damage liability, rescue cost, etc. required for loss of life or medical treatment due to disease
9. I Other events beyond the control of Sky crew travel
(6) Notwithstanding the provisions of item (1) of this Section, Sky crew travel shall compensate for the damage referred to in the Section caused to baggage up to a limit of 150,000 yen per Traveler (except in the case where the damage has been caused by Sky crew travel or the Agent intentionally or by gross negligence) if Sky crew travel has been informed within 21 days from the day following the date of occurrence of the damage.

22．Special Indemnity

(1) Regardless of whether the liability set out in the preceding Section (Sky crew travel’s Liability) arises or not, Sky crew travel will pay the loss of life indemnity, residual disability indemnity, hospitalization condolence money, or outpatient treatment condolence money to the customer or his/her heir-at law, under the special indemnity provisions of the Sky crew travel stipulations, in the event the customer sustains any bodily injury caused by a sudden and accidental happening of external origin, while the customer is participating in a Agent-Organized travel; provided* This clause will not apply to the medical treatment expenses for bodily injury caused by an accident and expenses for loss of life and medical treatment, damage liability, expenses for rescue workers, etc. caused by disease.
1. A Cash, checks and other securities, stamps, stamps
2. B Credit cards, coupons, airline tickets, passports
3. C Directly with information devices (computers and peripheral devices such as their terminal devices) such as film, manuscripts, design documents, designs, books, and other similar materials (magnetic tapes, magnetic disks, CD ROMs, optical disks, etc.) Includes those recorded on recording media that can be processed.)
4. D Ships (including yachts, motorboats and boats) and automobiles, motorized bicycles and their accessories
5. E Mountain climbing equipment, exploration equipment and similar
6. F Dentures, artificial limbs, contact lenses
7. G Animals and plants
8. H Other items specified by us in advance
(2) If the damage sustained by the customer while he/she is participating in a Agent-Organized travel is caused by the customer’s willful act, driving under influence of alcohol, disease, etc. or other cases which are not included in the Agent-Organized travel such as skydiving, hang-gliding, ultralight-power plane (including motor hang-glider, micro-light plane, ultralight plane, etc.) boarding, gyroplane boarding, or any other dangerous sports similar thereto during the time of free activities, Sky crew travel will not pay the indemnity and condolence money stipulated in paragraph (1) of this Section; provided, however, that if such sports are included in the travel schedule, this clause will not apply.
(3) For the day that is expressly specified as the day where none of the travel services of Sky crew travel will be provided in a contract document (hereinafter referred to as “Non-Arrangement Day”), only when it is expressly stated that compensation will not be paid for losses incurred by the customer on the relevant day, shall the customer be deemed not to be participating in the Agent-Organized Travel.
(4) If Sky crew travel bears the liability set out in the preceding Section (Sky crew travel’s Liability), the indemnity under this Section will be allocated to the damage liability to be borne by Sky crew travel, either in whole or in part.

23． Obligations of the Customer

(1) If Sky crew travel incurs losses as a result of the customer’s negligence, error, or omission, Sky crew travel may seek compensation from the customer for such losses.
(2) Upon concluding the Travel Contract with Sky crew travel, the customer is obligated to make his/her best efforts to utilize the information provided by Sky crew travel and be aware of his/her rights and obligations as well as other content of the Travel Contract.
(3) In order to be smoothly provided with the travel service stated in the contract during the travel, should the customer perceive that he/she is furnished travel service that falls short of that stated in the Travel Contract, he/she is requested to promptly notify Sky crew travel, its agent, or the service provider at the place where he/she is staying.

24．Optional Tour or Provision of Information

(1) The application of Section 22 (Special Indemnity) to an optional tour, which is planned and implemented by Sky crew travel for the customer participating in the Agent-Organized travel of Sky crew travel upon receipt of a separate travel fee, will be treated as a part of the primary travel contract. Optional tours planned and implemented by Sky crew travel will be expressly indicated in the Brochures.
(2) In the case when it is expressly indicated in the Brochures that the planner of the optional tour is a local subsidiary other than Sky crew travel, Sky crew travel will pay the compensation or solatium for damage stipulated in Section 22 (Special Indemnity) (except for the case where the day of use of the relevant optional tour falls on a Non-Arrangement Day in primary AgentOrganized Travel, and such fact is stated in the Brochures or Final Travel Schedule). However, the planner’s liability and the customer’s liability relating to the implementation of the optional tour will be in accordance with the rules set by the local subsidiary and the planner responsible for the optional tour.
(3) If there is any description of participatory sports, etc. in the Brochures as “only as provision of information”, Sky crew travel will expressly indicate to that effect. In this case, the provisions of Section 22 (Special Indemnity) will apply to damage sustained by the customer while participating in such participatory sports, etc. (except for the case where the day of use of the relevant optional tour falls on a Non-Arrangement Day in primary Agent-Organized Travel, and such fact is stated in the Brochures or Final Travel Schedule) and Sky crew travel will not be responsible for any other damage.

25．Guarantee of Travel Schedule

(1) In the event that any significant change is made to the contract content, as indicated in the left column of the following table (excluding the cases of the following subparagraphs ① and ②), Sky crew travel will pay the compensation for change, which is the amount of the travel fee multiplied by the rate indicated in the right column of the following table, within 30 days commencing on the date following the finishing date of the travel. However, if it is clear that Sky crew travel bears the liability under Section 21 (Sky crew travel’s Liability) for such changed item, Sky crew travel will pay the amount as either whole or part of the damage liability, not as the compensation for change.
1. ①In the case of change caused by any of the reasons set out below, Sky crew travel will not pay the compensation for change.
  1. A Bad weather or natural disaster causing disturbance in the travel schedule
  2. B War
  3. C Riot
  4. D Order of government authority
  5. E Suspension of service of transportation or accommodation facilities, etc., such as cancellation, service interruption and suspension of operation
  6. F Provision of transportation service which is inconsistent with original schedule, such as delay and change of transportation schedule
  7. G Other measures necessary to secure safety of life or body of participants of the travel
2. ②In the case when the change is pertaining to the part of the Travel Contract cancelled under the provisions of Section 17, Sky crew travel will not pay the compensation for change.
(2) Notwithstanding the provisions of paragraph (1) of this Section, the amount of the compensation for change payable by Sky crew travel under one Travel Contract will not exceed the amount of the travel fee multiplied by 15%. If the amount of the compensation for change is less than 1,000 yen, Sky crew travel will not pay the compensation for change.
(3) After Sky crew travel pays the compensation for change under the provisions of paragraph (1) of this Section, in the case when it becomes clear that Sky crew travel bears liability under Section 21 (Sky crew travel’s Liability) for such change, the customer will be required to refund to Sky crew travel the compensation for change associated with such change. In this case, Sky crew travel will set off the amount of damage payable by Sky crew travel under the said Section against the amount of compensation for change refundable by the customer; thereafter Sky crew travel will pay the remaining amount.
(4) Upon consent of the customer, Sky crew travel will provide at least equivalent goods or services instead of monetary payment of compensation for change.
〇Compensation for change

Changes for which Sky crew travel pays compensation		Amount of compensation for change = Following rate per one change × Travel fee to which the compensation for change is payable
Changes for which Sky crew travel pays compensation		In the case when the change is notified to the customer until the date preceding the departure date for travel	In the case when the change is notified to the customer on and after the departure date for travel
①	Change of starting date or finishing date for travel as described in the brochures	1%	1%
②	Sightseeing location or facilities (including restaurant) or other travel destination as described in the brochures	1%	2%
③	Change of price for class or equipment of transportation facilities indicated in the brochures to a lower price (Limited only to the case where the total of the price for changed class or equipment is less than the price for class and equipment indicated in the brochures)	1%	2%
④	Change of type or corporate name of transportation facilities as indicated in the brochures	1%	2%
⑤	Change of flight using a different starting airport or finishing airport in Japan as indicated in the brochures	1%	2%
⑥	Change of a direct flight between Japan and foreign country as indicated in the brochures to a connecting flight or an indirect flight	1%	2%
⑦	Change of type or name of accommodation facilities as indicated in the brochures	1%	2%
⑧	Change of type, fixtures, scenery or other conditions of passenger room of accommodation facilities as indicated in the brochures	1%	2%
⑨	Out of the changes stipulated in items 1 to 8, change of items described in a tour title in the brochures	2%	5%

Note1：In the case when the Final Travel Schedule is provided, this table applies to the Final Travel Schedule by reading “brochures” as “Final Travel Schedule”. In this case, if any change exists between the description of the brochures and the description of the Final Travel Schedule or between the description of the Final Travel Schedule and the content of Travel Service actually provided, each change will be treated as one change.
Note2：In the case when the transportation facilities, which are associated with the change described in item ③ or ④ of the above table, include the use of accommodation facilities, one night will be treated as one change.
Note3：The change of corporate name of the transportation facilities as indicated in ④ above will not apply to the case when the price of class or equipment is changed to a higher price.
Note4：Grade of accommodation facilities in item ⑦ above is in accordance with the list stated in the brochures for the relevant directions at the time of conclusion of the Travel Contract, or lists provided for viewing at sales agencies of Sky crew travel or Sky crew travel’s websites.
Note5：In the case when more than one of the changes as indicated in item ④, ⑦, or ⑧ exist for one boarding, etc. or one night, such changes in one boarding, etc. or one night will be treated as one change.
Note6：The rate as indicated in items ① to ⑧ above will not apply to the change indicated in item ⑨ above.

26．Reference for Terms and Conditions of the Travel and for Travel Fares

Data for the terms and conditions of travel are as of Feb 1, 2017. Rates for travel fares are based on the dates expressly indicated in the Brochures.

27．Protection of Personal Information

Privacy Policy For Sky crew travel, information that can identify the customer as well as persons related to Sky crew travel, in other words, personal information, is an indispensable material asset. In addition, society demands that this precious personal information be kept secret, and handled meticulously and safely. In order to fulfill such social responsibility, based on the spirit of the Sky crew travel Charter of Corporate Code, Sky crew travel will comply with laws and regulations relevant to the protection of personal information, and properly protect personal information in accordance with the following basic policy. In addition, protection of personal information related to Individual Numbers primarily for executives and employees of Sky crew travel will be properly performed in accordance with the “Basic Policy Concerning Proper Handling of Personal Information related to Individual Numbers” separately provided.
1. 1．Sky crew travel will handle the personal information within the scope of the expressly-stated purpose of use. In addition, Sky crew travel will never disclose or provide the provided personal information to a third party unless there is the consent of the subject of the information or there are justifiable reasons to do so.
2. 2．Sky crew travel will comply with the Act on the Protection of Personal Information and other laws and regulations, guidelines and other codes provided by the government. In addition, Sky crew travel will establish a Personal Information Protection Management System, and strive to familiarize executives and employees therewith and for thorough observance thereby, and improve the System on continuous basis to maintain optimal status at all times.
3. 3．Sky crew travel will store and manage personal information properly and carefully, and strive to implement proper and reasonable security measures from both aspects of technology and management, to prevent risk of leaks, destruction or damage, as well as continuously implement review thereof. Should leaks, destruction or damage of personal information occur, Sky crew travel will notify the subject of the information to that effect promptly, and take suitable handling measures and corrective measures.
4. 4．Sky crew travel will swiftly handle requests for disclosure, etc. concerning personal information from the subject of information, or complaints or consultations.
  1. Revision date: Feb 1, 2017
    Sachio Kuwahara
    Representative Director and President Sky crew travel Ltd.
    For inquiries on Personal Information Customer Center
    03-6240-3781
    Weekday 09：00～19：00
On handling of personal information
1. 1．Purpose of use of personal information Sky crew travel will use the personal information stated or entered on the application form submitted by the customer when making an application for travel or insurance, etc. related to travel (Application Form) within the scope necessary for communications with the customer, and arrangements to receive travel services provided by transportation and accommodation facilities (primary transportation and accommodation facilities are stated in the contract document)in travel applied for by the customer, as well as for provision of insurance-related services. In addition, Sky crew travel may use the personal information of the customer for market analysis for development of better travel products in the future, for provision of information on products and services of Sky crew travel and alliance companies, or making requests for opinions and thoughts after participating in travel, or provision of novelty services, etc. In any case, the customer may choose whether or not to provide the personal information to Sky crew travel, however, the customer is requested to understand that, if personal information that is not provided is indispensable for arrangement of requested services, etc., the customer may not use the products or services of Sky crew travel * Sky crew travel will retain a part of the personal information provided by the customer upon application for travel, etc. as personal data.
2．Provision of personal information
Sky crew travel will provide the name, gender, age, address, telephone number, email address, or passport No. to transportation and accommodation facilities, insurance companies, or souvenir shops within the scope necessary for arrangement and receipt of travel services applied for by the customer, for insurance procedures to insure Sky crew travel against liability under the Travel Contract and expenses at the occurrence of an accident, and for convenience of shopping by the customer at souvenir shops at the destination of the travel, via transmission by electronic means, etc. When the customer applies for travel, Sky crew travel shall receive the consent of the customer to the provision of personal data. Sky crew travel will not provide personal information to a third party without the approval of the customer except for in the following cases
1. (1) Where there is the consent of the customer
2. (2) Where disclosure is required under the laws and regulations
3. (3) Where disclosure is necessary for protection of the life, body or assets of a person, and besides it is difficult to obtain the consent of the customer
4. (4) Where disclosure is especially necessary for improvement of public health or sound rearing of children, and besides it is difficult to obtain the consent of the customer
5. (5) Where it is necessary to cooperate with a person who is delegated by governmental authorities, or local municipalities or persons contracted thereby in the execution of matters provided in the laws and regulations, and there is a possibility that obtaining the consent of the person will create an obstacle to the execution of the relevant matters
6. (6) Where all or part of personal information handling is contracted within the scope necessary for achievement of the specified purpose of use.
3．Joint use of personal informationOn handling of procedures such as disclosure, etc. concerning personal information Any customer who has an inquiry or desires disclosure, deletion, or erasure, correction of content, suspension of use or suspension of provision to a third party, etc. concerning the personal information in the possession of Sky crew travel is expected to make a request to the inquiry counter at Sky crew travel, for guidance on necessary procedures. Sky crew travel will handle the request details within a reasonable period in accordance with the laws and regulations, and internal rules, and notify the result to the customer. If it is impossible to respond to all or part of a request, Sky crew travel will provide an explanation for the reason.
4．Other mattersThis Privacy Policy is about handling of personal information of Sky crew travel Co., Ltd. in Japan. Domestic affiliates and overseas subsidiaries of Sky crew travel are not the subject of the policy. Customers under 16 years of age are requested to obtain the consent of their guardian before providing personal information. Sky crew travel may revise the Privacy Policy for more appropriate management of personal information protection of customers, or as a result of revision of the relevant laws and regulations. The Basic Policy Concerning Proper Handling of Personal Information related to Individual Numbers will not be applicable to customers because of the specifics thereof.

28．Terms and Conditions of Travels for Customers Who Conclude Travel Contracts via Communication Routes

(1) Under the condition that payment of travel fares, cancellation fees and other money due Sky crew travel is made without a signature on the specified form by a customer who is the holder of a credit card (hereinafter referred to as “a Cardholder'') issued by one of the credit-card companies affiliated with Sky crew travel (hereinafter referred to as an “Affiliated Company”), Sky crew travel may accept the customer’s booking via telephone, mail, facsimile, or other means of communication and conclude a Travel Contract (hereinafter referred to as a “Communication Contract”). Although most of the terms and conditions of a Communication Contract are in accordance with this Travel Contract, some instances may be treated differently, as indicated below.
(2) “The Day of Card Use” that appears below refers to the date when either the customer or Sky crew travel must fulfill its obligation to pay the travel fare and other money due or make a refund according to the Travel Contract.
(3) A Travel Contract requested not in person goes into effect, in the case of telephone booking, when Sky crew travel agrees to the customer’s booking. In the case of booking by postal mail or other means of communication, the contract goes into effect when Sky crew travel sends the customer a notification stating that Sky crew travel has accepted the Travel Contract. Nevertheless, when the said notification is sent by means of electronic notification of acceptance, such as e-mail or facsimile, and the like, the contract is put into effect when the electronic notification is delivered to the customer.
(4) Travel fares, cancellation fees, and other amounts due are charged to the customer’s credit card issued by the Affiliated Company without the signature of the customer (the Cardholder) on the specified form. In such a case, the Date of Card Use for paying the travel fare is the day when the finalized content of the travel service is provided to the customer. For payment of additional expenses that may arise as a result of changes in the content of the Travel Contract or termination of the Travel Contract, the Date of Card Use is the day when Sky crew travel notifies the customer of the amount of the expenses. However, if Sky crew travel terminates the Travel Contract pursuant to Section 17, the customer is required to pay for the relevant expenses by the date and payment method specified by Sky crew travel.
(5) If the customer is unable to remit payment for part or all of the travel fare, cancellation fee, and other expenses by use of the card issued by the Affiliated Company because the credit card held by the customer has become void, Sky crew travel may decline or may terminate the Travel Contract.

29．Other Provisions

(1) Any expenses incurred when the customer requests a tour conductor or local personnel to conduct a personal tour, personal shopping, etc., expenses associated with disease, bodily injury, etc. of the customer, loss of baggage due to negligence of the customer, expenses associated with recovery of lost property, or expenses required for arrangement of free activities shall be borne by the customer.
(2) Sky crew travel may introduce the customer to souvenir shops, etc. for the customer’s convenience. In such instances, the customer is requested to purchase goods at the customer’s own responsibility. Sky crew travel will not provide assistance to the customer in replacing or returning purchased goods, etc.
(3) In any event, Sky crew travel will never re-implement the travel.
(4) The travel fee for a child or infant will be separately stipulated in each course.
(5) The scope within which Sky crew travel is obligated to control the Travel Schedule under the Travel Contract will be from the time of departure (meeting) at the starting airport or starting place indicated in the Final Travel Schedule to the time of return to (disbanding at) the same airport or place.
(6) In the case where separate arrangements are made for the distance to the departure airport or departure place, the relevant distance is not included in the scope of the Agent-Organized Travel Contract.
(7) Regarding the dispute between the customer and the Company regarding the contract, only the court in Japan has jurisdiction and shall be governed by Japanese law.

〈Refund of travel fee〉

In the event of cancellation or refund due to customer's convenience, The handling fee associated with the refund will be borne by the customer. In addition, we will transfer to the customer's account.

〈Change or correct name (spelling) of the application〉

Please enter your name (spelling) correctly when applying and when filling out the application form. If you apply for the wrong name (spelling) of the customer, you will need to reissue the ticket, correct the name to the related organization, etc., and you will be charged a prescribed cancellation fee. In addition, if the name cannot be corrected due to the circumstances of the transportation / accommodation institution, the travel contract may be canceled and a prescribed cancellation fee may be charged.