Sky crew travel Terms and Conditions of an Agency-Arranged Travel

1, Significance of Sky crew travel Terms and Conditions of an Agency-Arranged Travel

  1. ①This contract of an agency-arranged travel (the document of the terms and the conditions thereof) comprises part of “the statement explaining trade terms” and “the contract document” stipulated in Article 12(4), and Article 12(5) of the Travel Agency Law.

 

2, Agency-Arranged Travel Contract

  1. ①Sky crew travel Co., Ltd. (home office: 3rd floor Shinzyudo anekkusu building, 1-8-9 Tomioka, Koto, Tokyo [Travel agency No.2024 registered by Commissioner of Japan Tourism Agency], hereinafter referred to as “Sky crew travel”), and the customer purchasing travel shall automatically conclude the agency-arranged travel contract (hereinafter referred to as “the Travel Contract”). 
  2. ②Under the Travel Contract, Sky crew travel assumes, on consignment of the customer, and by acting as proxy, intermediary, agency, or otherwise on behalf of the customer, arrangements in order to enable the customer to be provided transportation, lodging, and other travel-related services (hereinafter referred to as “the Travel Service'') offered by carriers, hotels, and other service providers. 
  3. ③The content and conditions of the Travel Contract are governed by this document of Sky crew travel Terms and Conditions of an Agency-Arranged Travel and the section “Agency-Arranged Travel Contract” in Sky crew travel’s “Travel Agency Covenant” (hereinafter referred to as “the Covenant”). 
  4. ④Once Sky crew travel has completed arrangements for the Travel Services as per its bona fide managerial duties, Sky crew travel's obligations under the Travel Contract shall have been duly fulfilled. Accordingly, even if Sky crew travel has not obtained a written travel-service supply contract from any of the carriers, hotels, and other service providers, once Sky crew travel has fulfilled its duties in good faith, Sky crew travel shall be entitled to be paid by the customer Sky crew travel-prescribed Travel Fee. * For service charges, please refer to our Charge Chart for Travel Services. 

 

3, Booking of the Travel, and Effective Date of the Travel Contract 

  1. ①The customer is requested to complete the Sky crew travel’s travel application form at our designated location and make a deposit. The deposit is appropriated to cover a portion of the travel costs, cancellation charges, and any other fees due from the customer to Sky crew travel.
  2. ②The Travel Contract shall become effective when Sky crew travel agrees to sign the contract and receives the deposit from the customer. 
  3. ③Regardless of the provisions stipulated in ② above, the contract becomes effective even without a deposit. 
    1. (1) When Sky crew travel issues a document stating to the effect that conclusion of the Travel Contract has been accepted without receiving a deposit, the Travel Contract shall become effective when Sky crew travel issues the relevant document. The Travel Contract shall become effective when the document is sent by Sky crew travel in the case of postal mail; or upon delivery of the document to the customer in the case of facsimile or email.
    2. (2) In the case of group contract, when a document stating to the effect that conclusion of the Travel Contract has been accepted is delivered without Sky crew travel receiving a deposit from the person responsible for contracting for the group, the Travel Contract shall become effective as of the time when Sky crew travel issues the relevant document. 
    3. (3) When handing over the documents that approves in using certain travel services (such as E-ticket and hotel coupons) in exchange for receiving the Travel Fares, the travel contract shall become effective when Sky crew travel approves verbally.
  4. ④When requesting and filling out a form, the customer's name must be entered exactly as written in the passport that will be used. 

 

4, Conditions for Booking

  1. ①A customer who is below the age of 20 years is required to present written consent from a parent or guardian when booking. 
  2. ②A customer who is below the age of 15 years when departing on a travel may be required to be accompanied on the travel by a caretaker, be escorted by a caretaker until departure, or be met at the airport by a responsible party upon arrival, depending upon the circumstances.
  3. ③Anyone to depart on travel who has a chronic disease, is ill, physically handicapped, has some allergy, is or may be pregnant, is accompanied by a seeing-eye dog, or otherwise requires special care is requested to state such fact upon booking (Also, when such circumstances become applicable to anyone after the Travel Contract becomes effective, the person is required to notify Sky crew travel immediately). In such instances we will contact the person again and the person will be requested to provide details of required measures during the trip specifically. Sky crew travel will notify the transportation and accommodation facilities at the destination of the arrangements. 
  4. ④Aside from the above, Sky crew travel may decline to accept booking for business related reasons.

 

5, Payment of Travel Fares

  1. ①Travel fares include airfares, lodging expenses and other costs and expenses paid by Sky crew travel in arranging the Travel Service with carriers, hotels, and other service providers, plus t Sky crew travel-prescribed fees (excluding charges for changes or cancellations). 
  2. ②Flight fare includes transportation charges (total fare including weekday, weekend fee, within Japan or overseas add-on fee, drop-off fee, total additional charges due to exceeded traveled miles), additional transportation charges (fuel surcharge and etc.), airport tax (airport service tax, a toll), airline insurance charge all added together. Additional transportation, airport tax, and airline insurance fee will be charged separately from the flight fee. 
  3. ③Full payment is due by the date stated in the invoice. The due dates vary according to the ticket regulation. Early payment may be a requisite during peak season due to the number of reservations in demand. 

 

6, Payment of Airport Taxes and Fuel Surcharges

  1. ①Airport departure tax, usage fees for airport facilities, air-travel insurance premiums and fuel surcharge, which are collected when air tickets are issued, are not included in the travel fare; therefore, the customer shall be required to pay separately in Japanese yen an amount equivalent to the sum total of these taxes and charges that applied on the day when the Travel Contract went into effect. Adult and child rates shall be applied to these taxes and charges in accordance with the age brackets that apply to those rates for airfares.
  2. ②The amount in Japanese yen equivalent to the said sum total shall be finalized on the day when the Travel Contract is put into effect; therefore, there will be no collection of additional money or refund resulting from fluctuations in exchange rates. Despite what is stated in (2), if the amount collected for airport taxes and fuel surcharges change, the new amount will be calculated into Japanese yen using company exchange rates present during that period. Any excess amount will be charged while reduction will be refunded. 
  3. ③If cancellation is performed due to fuel surcharge increase, the customer must pay the prescribed cancellation fee as well as the corresponding handling charges.

 

7, Alteration of Travel Fares 

  1. ①Prior to departure Sky crew travel may alter the original travel fare because of unforeseen changes in airfares, lodging expenses, and other costs made by carriers and hotels, fluctuations in exchange rates, and/or other developments.
  2. ②If the amount of money actually expended on arranging the Travel Service differs from the earlier travel fare collected from the customer, Sky crew travel will adjust the travel fare as soon as possible. 

 

8, Changes in the Content of the Travel Contract

  1. ①If the customer asks for changes in the travel itinerary, the content of the travel service, or other content of the Travel Contract, Sky crew travel will attempt to comply with the customer’s request for changes.
  2. ②If the content of the Travel Contract is changed at the customer’s request, the customer is responsible for paying any cancellation charges, penalties, or other expenses that may arise because of changes in the completed arrangements with the carriers and hotels.
  3. ③In addition to the costs and expenses required for the said changes, the customer is requested to pay Sky crew travel-prescribed alteration fees in compensation for Sky crew travel’s repeating the tasks of making arrangements. * Reservation changes and their handling fee differ depending on the requested travel service (such as the flight ticket type). Please refer to the corresponding document for details. 

 

9, Cancellation of the Travel Contract

  1. ①Voluntary cancellation by the customer
    By payment of the costs described below, the customer may cancel part of or the whole of the Travel Contract at any time. However, the customer is requested to notify Sky crew travel’s sales office that has accepted the customer’s booking during its business hours. The customer is advised to confirm the business days and business hours of the relevant sales office.
    1. (1) Costs for travel services already provided to the customer
    2. (2) Costs that have been already paid or will be paid to transportation or accommodation facilities, or other service providers as cancellation charges or penalty charges for travel services yet to be provided to the customer
    3. (3) Sky crew travel-prescribed cancellation fee* Reservation changes and their handling fee differ depending on the requested travel service (such as the flight ticket type). Please refer to the corresponding document for details.
  2. ②Cancellation due to reasons attributable to the customer
    Sky crew travel may cancel the Travel Contract if the customer fails to pay the travel fare by the prescribed due date. In such instances, the customer shall be responsible for paying the costs and expenses described below.
    1. (1) Costs for travel services already provided to the customer
    2. (2) Costs that have been already paid or will be paid to transportation or accommodation facilities, or other service providers as cancellation charges or penalty charges for travel services yet to be provided to the customer
    3. (3) Sky crew travel-prescribed cancellation fee
  3. ③Cancellation due to reasons attributable to Sky crew travelIf arrangement of the travel services becomes impossible due to reasons attributable to Sky crew travel, the customer may terminate the Travel Contract. In such instances, Sky crew travel shall refund any paid travel fare minus the costs for travel services already provided to the customer that have been paid or will be paid to transportation or accommodation facilities, or other service providers.

 

10, Group Contracts

  1. ①If two or more travelers who will travel on the same itinerary and for the same period appoint a representative responsible for the group (hereinafter referred to as “the Person Responsible for Contracting”) and book an agency- arranged travel, the provisions stipulated in this section shall apply to the Travel Contract concluded between the group and Sky crew travel.
  2. ②Except in the cases in which any special arrangement is made, Sky crew travel deems that the Person Responsible for Contracting has full power of attorney to conclude the agency-arranged Travel Contract on behalf of the travelers who constitute the group (hereinafter referred to as “the Members”), and as such Sky crew travel makes deals on the travel business for the group with the said person.
  3. ③The Person Responsible for Contracting is requested to present a list of the Members by the date specified by Sky crew travel.
  4. ④Sky crew travel shall be indemnified from liability and responsibility for money owed or expected to be owed by the Person Responsible for Contracting for the Members. 
  5. ⑤If the Person Responsible for Contracting does not accompany the group on the travel, Sky crew travel regards one of the Members appointed by the said person in advance as the Person Responsible for Contracting after departure on the travel. 
  6. ⑥If the Person Responsible for Contracting requests the change of the Members, Sky crew travel will handle the request to the extent possible; however, any increase in the travel fare and additional costs and expenses arising from such a change shall be charged to the customers.

 

11, Liabilities of Sky crew travel

  1. ①If Sky crew travel or a person who carries out all or part of the arrangements for Sky crew travel (hereinafter referred to as “the Agent”) causes the customer to incur losses through accident, error, or omission in implementing the Travel Contract, Sky crew travel shall reimburse the customer for such losses, provided Sky crew travel is liable for such losses. (If only the customer files a complaint with Sky crew travel from a day after and within two years of incurring such losses)
  2. ②For damage to baggage, Sky crew travel shall pay a Maximum of 150,000 yen per person (that limit shall not apply in the cases where such damage is caused by serious fault, error, or omission attributed to Sky crew travel), provided the customer files a complaint with Sky crew travel within 21 days after occurrence of such damage. 
  3. ③Indemnity If the customer incurs losses as a result of a natural disaster, war, insurgency, halting of travel services by carriers, hotels, or other service providers, orders by government agencies, or any other reasons beyond the control of Sky crew travel or one of its Agents (listed below), Sky crew travel shall be indemnified from paying reimbursement for such losses. 
    1. (1) If the departing flight is suspended or the travel itinerary is changed because of a natural disaster, war, insurgency, delay in the flight schedule, or strike 
    2. (2) If the customer’s seat reservation is canceled or boarding is disallowed because of overbooking by the airline company
    3. (3) As a result of the customer’s failure to reconfirm the seat reservation 72 hours in advance of the departing (or return) flight and confirm the flight time, the said reservation is canceled, voiding the air ticket
    4. (4) The customer arrives later than the appointed meeting or check-in time and fails to either check-in or boarding on the flight after the check-in
    5. (5) The customer loses his/her air ticket or it is stolen
    6. (6) An insufficient remaining validity period or other inadequacy of a visa lead to failure of boarding and embarkation/disembarkation by Japan and other destination emigration service laws
    7. (7) As a result of the name on the passport and flight ticket failing to match, the customer is denied at the boarding
    8. (8) The customer fails to board on the airplane due to customer s` reasons or delay, and the reservation is cancelled and the flight ticket is no longer valid

 

12, Obligations of the customer

  1. ①If Sky crew travel incurs any loss as a result of the customer’s negligence, error, act in violation of laws and regulations or public moral and ethics, or non-observance of the provisions of the Sky crew travel Stipulations by the customer, Sky crew travel will seek compensation from the customer for such loss.
  2. ②Upon concluding the Travel Contract with Sky crew travel, the customer is obligated to make his/her best efforts to utilize the information provided by Sky crew travel and be aware of his/her rights and obligations as well as other content of the Travel Contract.
  3. ③In order to smoothly receive the travel service stated in the contract document after the start of the trip, when the customer recognizes that a travel service different from the contract document has been provided, the customer must promptly notify Sky crew travel or service provider about the fact at the travel destination.

 

13, Customers Tasks before Departure

  1. ①The customer must be responsible for obtaining the passport required for the travel, with sufficient remaining period before expiration, visas, re- entry permits, or various certifications and identifications, as well as preparation of embarkation/disembarkation documents, etc.
  2. ②For health information about the country of your destination, please refer to the For Travelers’ Health website (FORTH http://www.forth.go.jp/) by the Quarantine Information Office, Ministry of Health, Labour and Welfare. 
  3. ③Depending on your destination (country/area), there may be information on travel to the country or area such as Overseas Safety Information from the Ministry of Foreign Affairs of Japan, so please refer to the Overseas Safety website. (http://www.anzen.mofa.go.jp/) of the Ministry of Foreign Affairs of Japan for details.

 

14, Protection of Personal Information Privacy Policy

Information such as name, age, date of birth, telephone number, email address, address, work place, etc. that you fill out in the travel application form corresponds to "personal information", will be kept secret, and handled meticulously and safely. Sky crew travel will comply with laws and regulations relevant to the protection of personal information, and properly protect personal information in accordance with the following basic policy.

  1. ①We will use the information to the extent necessary to arrange the travel service you have applied for. In addition, we will provide the travel service provider by sending the customer's name, passport number, local accommodation, etc. in advance by electronic means. In addition, We may use your personal information in order to provide better travel products and services to customers in the future.
  2. ②Sky crew travel will not provide personal information to a third party without the approval of the customer except for in the following cases.
    1. (1) Where there is the consent of the customer.
    2. (2) When disclosing and providing the minimum information necessary for arranging travel services to travel service providers, our company, and contractors for arrangements of dealers.
    3. (3) Where disclosure is required under the laws and regulations.
  3. ③In any case, the customer may choose whether or not to provide the personal information to Sky crew travel, however, the customer is requested to understand that, if personal information that is not provided is indispensable for arrangement of requested services, etc., the customer may not use the products or services of Sky crew travel.
  4. ④For more information on personal information protection, please click here.

 

15, Reference for Terms and Conditions of the Travel and for Travel Fares

Data for the terms and conditions of travel are as of May 1, 2013. Rates for travel fares are based on the airfare projected to be applicable for travel departing on and after May 1, 2013, and application rules thereof.

 

16, Others

  1. ①Returning payment If the cancellation is made by the customers` reasons, the return payment will be made to the customers` banking account. The customer will be responsible to pay the money transfer fee. 
  2. ②Mileage service Any information about mileage services and registration must be communicated with the customers` mileage membership provider. We will not be held responsible for anything related with mileage. 
  3. ③Free luggage allowance by carriers Free luggage allowance weight is limited by carriers. An additional fee will be necessary if the luggage weight exceeds the limit. The rules applied differ by carriers and destinations, so the details need to be checked directly with an appropriate airline company.
  4. ④Names of the customer s The customer's name must be entered exactly as written in the passport. If any change in spelling of a name, age, sex, a traveling person will be handled as a cancellation rather a change in reservation. The customer will be charged for cancellations.
  5. ⑤Boarding on time The customer must have enough time before boarding. Boarding time may change without any prior notice, so boarding and departure time must be checked with an airline company that will be used.
  6. ⑥Visas are required for entry depending on the destination, purpose, nationality and institution. Even if you can enter the country without a visa, you will be required to have a passport with a remaining expiration date that exceeds the regulation. Please be sure to check the travel documents for any incompleteness. The immigration inspector at your destination has the right to make immigration decisions. We do not guarantee entry.
  7. ⑦For transit, you are responsible for transferring between the airport terminals. Please be careful not to miss your flight. The connection flight we will arrange has the minimum connection time, so if you are a first time traveller, or willing to have a different flight please tell the staff at the time of booking. Other details are based on our travel agreement and the terms of transportation and accommodation.

2017/02/13